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We are all about customer service here at Synagex. This video explains it all.


What does customer service mean to us?

Synagex may be an IT business, but make no mistake… we’re in the business of service—and excellent service at that. Our stellar team members did an excellent job describing what service means to them in the video above.


Check out some of our favorite quotes from the team:

"I feel like we're the sort of IT company that you not only WANT to call, but you might even want to hang out with us!" – John
"I think customers choose Synagex because we make it easy for them. We also meet them where they're at, we understand where they are in their business and where their priority needs to be." – Kalee
"Some of the clients that have come to us from other companies... they feel hopeless... 'Ok I'm going to call them and nothing is going to get fixed'. And then they're amazed when 1. it's fixed, and 2. they have a nice time. I think that's huge." – Campbell
"We bring a little bit of personality and life to the conversations. It's not just we pick up the phone, we answer it, we fix the problem, we hang up the phone. It's always reconnecting with people, picking up conversations." – DJ
"To me that's a very important part of this industry that a lot of other MSPs—it's not their core focus, but here at Synagex it is. It's all about the customer." – Ray
"Our customer service is unmatched. That's what sets us apart from everyone else." – Nick
"Early on in our relationship with a new client, we're not just another IT company, we try to connect to them. They're not just another number out there. We connect with each customer at that personal level." – Pete
"I think a lot of us really cater to being friendly... just building up those relationships with people. I think they really appreciate that because we try to make it as personal as possible." – Taylor
"Customers that come to us are coming to us because they want that level of service and they want the difference that they aren't getting from other providers. We just do it better." – Leah

Let us know what YOU think of the customer service at Synagex!

Writer's picture: Synagex Modern ITSynagex Modern IT

Did you miss the virtual event in October? The replays are now available!



Synagex was a proud Gold Sponsor for 2024 Virtual CMMC Summit, hosted by our friends at Preveil. The online event took place on October 30th from 11am-5pm ET. Attendees were able to attend informative keynote presentations, as well as smaller breakout sessions—and even visit vendors at a virtual booth.


Luckily, if you were unable to attend, or just want to review the information on your own time, these excellent sessions were all recorded and are now available for replay! Here's what you can find in the Preveil 2024 CMMC Summit Replay Library:


💡 INSIGHTFUL DISCUSSIONS—Hear from industry and government defense leaders as well as over a dozen C3PAOs, MSPs and MEPs in thought-provoking conversations. Ask questions, get expert advice, and gain valuable insights into navigating CMMC


🗓️ CMMC TIMELINE UPDATES—Get the latest updates on CMMC and when it will be in contracts.


🔒 COMPLIANCE INSIGHTS—Stop by to get your compliance questions answered and learn about technologies that can help you in your compliance journey.


Watch our Breakout Session "Strategic Compliance Partners: The Role of MSPs and MSSPs in Your CMMC Success" featuring Synagex CISO Peter Morin.



Whether you are trying to implement CMMC or just aiming to level up cybersecurity for your business, speakers explain a few reasons why having an MSP on your side can make a huge difference.


Register for FREE access to all of the Summit replays here:



We sat down with Kimberly Casineau, of The Coating House Inc., to see what she had to say about working with Synagex.

“Synagex just became a one-stop shop for us. When we got compliant for CMMC,it automatically turned into sourcing for components or upgrades. They are a very comprehensive company.”


From CMMC and compliance strategies to everyday IT, Synagex is here for all of your technology needs. We're happy to have served the technology and strategy to enable The Coating House to grow—all while keeping IT simple.

“It’s very helpful for me to know, and to sleep better at night, knowing that we have Synagex overseeing our whole operation because it is required for the customers that we serve.”

Thank you again, Kim, for taking the time to share your IT experience, and for trusting Synagex with your CMMC journey and beyond!




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What is Synagex?

Synagex Modern IT is a simple IT and cybersecurity solution for businesses. Synagex delivers the entire IT ecosystem and cybersecurity protection that every business needs and combines that with strategy to enable business growth. Synagex is also a Registered Provider Organization (RPO) providing CMMC assessments and extensive cybersecurity services. All Synagex services have the same guiding principle simplifying concept to service delivery.

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