The Synagex Team

Together, we have 50 years of combined technology leadership experience in small to large business. Our team of IT consultants bring technical expertise and outstanding customer service, with earned certifications in CompTIA, VMWare, Microsoft and Cisco. Synagex is also a CMMC Registered Provider Organization, with experience providing easy-to-digest cybersecurity risk assessments.

John Sinopoli
President & CEO

John's leadership experience comes from over 20 years in business technology and IT solutions. Over 17 of those years have been in service to large financial institutions. His combined leadership experience in banking as well as small business strategic IT consulting gives him a unique blend of perspectives to help shape the vision serving Synagex clients.

Portrait of Leah Casucci, Director of Operations at Synagex

Leah Casucci
Chief Operating Officer

Leah has worked in Operations for close to 25 years. She started her career at KB Toys as a Help Desk Technician and has held various positions throughout a 12 year tenure, including Buyer and Wholesale Account Manager to QVC. Leah then joined Berkshire Bank, working in Project Management for several years before implementing and managing the Interactive Teller Machine program.

Portrait of Peter Morin, CTO of Synagex, smiling with a brick background

Peter Morin
Senior Cybersecurity Consultant

Pete is a Berkshire County native and has worked in business technology for over 25 years. He has worked with businesses both big and small, and served a variety of regulated industries including a leadership role as Corporate Systems Manager at Berkshire Bank. Pete comes to Synagex after helping his wife establish Carver Family Dentistry while serving as the Business and IT Manager.

IT's About Teamwork

We are big believers in happiness at work, and we are big proponents of every employee here having a voice.

A little less command-and-control, a little more teamwork!

Cathy Olieslaeger

Director of Information Security

Cathy started her career in global communications and enterprise sales. She worked for Belgacom North America, Orange Business, Verizon Business, Agio Inc. and CyberSaint Security in the NY Metro area and North Carolina before joining Synagex as their Director of Information Security. She enjoys working with clients in aligning their cybersecurity program with their business strategy, leveraging her work experience across various IT and security domains, business operations and continued education of everything cyber and business management. Cathy is a strong advocate of giving back and enjoys volunteering and supporting people on their journey into cybersecurity. At heart, Cathy is a global citizen and loves to travel the world with her family.

Mel King

Service Desk Lead

Mel has been working with computers for 30+ years as a “tinkerer” and spent 5 years working in the IT/MSP field before joining the Synagex team. She has experience in desktop and software support, manufacturing, sales and 20+ years in customer service. Mel has run her own successful karaoke DJ business and sings every time she has the chance. She does light construction on her own house in her spare time and is a very proud wife of a nurse and stepmom of two.

Nick Perrault

Endpoint Engineer

Nick is a member of the Service Desk Team. He is a NCTI Certified Master Technician and previously worked for our local ISP (Charter Communications – Spectrum 5 Years). He is highly trained with integrated communication systems and brings significant expertise in troubleshooting and diagnostics, root cause analysis and functional improvement. When Nick is not working, he spends his time taking care of his wonderful daughter and doing projects around the house.

Taylor Redman

Endpoint Engineer

Taylor moved to the Berkshires from Buffalo, NY. He joins Synagex with multiple certifications including CompTIA A+, Network+ and Security+, as well as information security experience from Evolve Security Academy (based in Chicago). Taylor has spent part of his career with with tech startups, most notably ACV Auctions, based in Buffalo. Outside of work, Taylor likes to frequent the gym, read, cook, go hiking and is a huge Buffalo Bills fan!

Ian Girouard

Endpoint Engineer

Ian is a part of the Service Desk Team, with over a decade of combined experience in retail banking and IT. His passion for puzzles and problem-solving was ignited during childhood, helping his dad build computers. At Synagex, Ian excels in navigating complex IT issues, ensuring clients receive top-notch support. Outside of work, Ian enjoys scuba diving and motorcycle adventures, reflecting his adventurous spirit and love for challenges.

Joseph Davis

Endpoint Engineer

Joe is a proud Berkshire County native who graduated from MCLA. His career began as a Database Administrator at Williams College, where he focused on SQL coding. He later moved to Berkshire Bank, starting in a Service Desk role before being promoted to the IAM Department. There, he specialized in Access Management, ensuring that user access was properly granted, removed, and compliant with strict security protocols and federal regulations. Outside of work, you can find Joe enjoying the outdoors, hitting the golf course, and spending quality time with his dog, Thor.

Kalee Carmel

Strategic Services Lead

Kalee has over 15 years of customer service experience in various industries including IT, financial services, and non-profit operations. Her focus is helping customers take control of their IT strategy to propel business forward rather than hinder it. She is also passionate about educating vulnerable populations on cybersecurity. In her spare time Kalee enjoys tending to her vegetable garden, reading, and weightlifting. She is a proud fur mom to her two pittie pups and legal guardian to her 17-year-old cousin.

Nathan DelSignore

Senior Network Administrator (Team Lead)

Nathan has been engulfed in technology since he was 14 and got his first PC. Over the last 23 years, he has dug into almost every aspect of technology, from Software Development to the end-user and everything in between. When he’s not tackling new IT challenges, he spends time with his various hobbies, woodworking, reading, tinkering, and family.

Chris Munn
Network Administrator

Chris is here to help customers with any larger IT problems. He likes interacting with customers on site to assist with their issues or bigger projects that need multiple hands. He is happy to jump in and get you back to doing better work & better business!

Billy Albers
Network Administrator

Billy serves as a Network Administrator, providing crucial escalation support and drawing on his comprehensive background in both technical support and audio/visual technology. He's dedicated to ensuring our clients receive top-tier assistance. In his personal time, Billy enjoys music.

DJ Townsend
SOC Lead

DJ is a member of the Service Desk team. DJ was previously a machinist for several local manufacturers but has always had a passion for all things IT related. DJ is also a talented guitarist and plays in a band in his spare time—talk about multi-talented!

Josh Tienson
SOC Technician

Joshua is an experienced IT professional with 25 years of expertise, specializing in Remote Management and Monitoring (RMM) and IT security. Originally from the Chicagoland area, Joshua began his IT career at Hewitt Associates. After relocating to the Berkshires, he transitioned into the MSP industry, where he has remained ever since. Over the years, he has developed strong skills in managing complex IT infrastructures, improving operational efficiency, and implementing effective security measures.

Campbell Bridges

Escalation Technician

Campbell got his start in the industry with an IT director at a law firm, while studying theater and pursuing an acting career. He went on to study theater in the U.K., but ultimately chose to follow the IT path, despite his many notable acting roles. Much of his professional IT career and experience has been with investment banks and law firms, which eventually lead him to Ascentek. When Synagex acquired Ascentek, Campbell joined the team and quickly proved to be invaluable on the Service Desk team with his passion for helping customers! He still finds time to sing professionally in several local choral groups, and stays active in the Lenox youth sports world.

Ray Lemoine
Escalation Technician

Ray has always enjoyed working with servers and virtual machines, VMware in particular. He is self-taught in PC’s, servers, and basic networking, but has 9 years of on-the-job experience and continues to learn and expand his technical skills and knowledge. He has his own home server, which he uses to enhance his knowledge and skills of VMware, Windows servers, networking, etc. Besides his passion for IT, he is an avid Star Trek fan.

Samantha Reynolds
Logistics Specialist

After spending five years in Boston, Berkshire County native Samantha is back home. She's a passionate and organized professional with a diverse background, having worked with adults with psychiatric disabilities, as an administrative assistant, and as a teacher for adults with disabilities. When she's not focused on creating efficient work environments, she enjoys reading, sewing, paddleboarding, and playing volleyball, a sport she's loved for 15 years.

Kelsey Mozzi
Sales & Culture Specialist

Kelsey has many years of experience in Event Sales + Event Coordination/Management. Her passion for working with people, creating enjoyable atmospheres, and attention to the small but important details lead her to a role as Synagex’s Culture and Sales Specialist. Kelsey enjoys skiing with her family in these Berkshire winters!

“They have great people in the office — John himself, Dave — they’re top notch.
Steve, in the field, is a network expert.
He comes to our facility and there’s just nothing the guy can’t fix.”

- Rick Laureyns, President & CEO at Laureyns United