About FNB of Suffield
"We did have a long-term systems administrator, but that person left several years ago, leaving us with only one IT person to service 50 employees, and five locations. This made it very difficult.
We decided to do business with Synagex and it's been a great opportunity."
We sat down with Carrie LeBlanc, Senior Vice President of The First National Bank of Suffield, to hear what stands out about working with Synagex.
The Business Relationship
"Synagex is always there on weekends or evenings when we need to do updates. We actually had an event where our database went down overnight and we contacted John very early in the morning. He was on the phone with us, he said, 'I'll be there as soon as you open', and our doors open at 7:30 AM. So he drove himself from Pittsfield, MA to Connecticut to make sure we were up and running for when we opened the doors at 7:30 in the morning for our customers.'"
"The banking industry is heavily regulated and we are under a lot of scrutiny to make sure all of the information we have is secure. John at Synagex has a banking background, and to have a partner that understands those regulations is wonderful."
Your IT Should Be Unique
Our customers are all different, we all do different things — we are involved with the department of defense, we are a finance company, we are a construction company, we are retail-focused, or healthcare —each one of those businesses has a unique need for technology.
We like to focus our time, at the strategic level, on those differences.
Watch the video!
"Anytime you call, he answers the phone. He's very responsive. You send him an email, he's right on top of it—his employees as well.
They know what they're talking about, and when they call our employees they take care of our issues right away. We couldn't be happier."