About Dive Technologies
"The mission of Dive Technologies is to design and manufacture novel or next-generation autonomous underwater vehicles — so think like drones, but for the ocean — and what we’re doing is unique in that it’s infinitely customizable and low cost, so we feel we can meet the needs of a lot of customers for subsea data collection, and we can do it at a price point that can allow us to fully proliferate the market.
Technology is right in our name and what we do really is a compilation of mechanical, electrical and software disciplines, and the end-state is a novel autonomous underwater vehicle."
Cybersecurity and IT Support
We sat down with Sam Russo, COO of Dive Technologies, to hear their technology story, and what they think of working with Synagex.
"Synagex has been really helpful particularly with cybersecurity."
"which is a really important part of what we do. In order to bid certain jobs for our customers, namely the US government, we need to make sure that we’re
complying with the various stringent cybersecurity standards,
and Synagex has been very helpful — initially with assessing our current readiness, but then with helping us to build a plan to be compliant and to scale the company appropriately."
"We see ourselves scaling pretty quickly in the sense that we’ll hire more employees and of course on boarding employees means getting them into our IT infrastructure — which Synagex really does all of that for us. They also help with all of our daily IT needs, like the help desk type stuff. More importantly, as we scale and think about our strategy, really cybersecurity and CMMC is important for all of that, because we need to be able to go out and bid and win new work, and in order to do that we need to be compliant with certain CMMC standards with the US government and Synagex is really working with us hand-in-hand to make sure that we can meet those standards."
The Business Relationship
"We find Synagex to be a really modern and cool company to work with. The team — they’ve got great people and that interface is really important to us. They’re quick, they’re efficient, they triage our needs and help us very quickly. They took the time to understand our needs as a company, and then they told us what the solutions would look like, or what the options might be — and the tools that they came up with, at least from what we can tell, are far and away the best tools that we could be leveraging, and I'm not sure that we ever would have found those tools on our own — so its really a credit to their team."
"We knew that we were creating a technology that would be applicable to both commercial and defense markets, but what I think we underestimated was just how challenging it would be from an IT infrastructure standpoint to meet the needs of the US government cybersecurity standards. So we started to look into CMMC and how that pertains to working with CUI on our network and as we did that it was probably more challenging than we could take on internally as a team. And this is where Synagex became really helpful to us, and it’s where we first started to talk with them, really to bring them on board and have them work with CyberSaint to conduct an assessment of our cybersecurity gaps and then build out a plan that would help us over time to get to CMMC level 3 compliance, which really allows us to bid on most, if not all, the work that we see ourselves being able to deliver on for the US government."
"It's given us extra bandwidth"
"By bringing Synagex on board, and doing that pretty early in the lifecycle of our company — not only did we bring on expertise that has helped us to scale with confidence, but also
it’s allowed us to focus on the day-to-day needs of our company outside of IT.
It’s given us a lot of extra bandwidth that I don’t think we would have found if we were trying to tackle IT needs on our own."
How Synagex Compares
"We started the company 2 years ago, and for our IT needs early on, we really sourced things on our own, just with things that we knew — like Microsoft, Slack, Zoom — things of that sort. Probably a year into the company, we started to connect with Synagex and they took the time to understand what we had in place, but also what our needs were, and they worked with us to put a transition plan together where it was needed, to put things in place that would better scale with our company going forward."
On Our Modern IT Subscription Model
"Their subscription model — it’s made it really simple for us to get on board and know that really all of our IT needs are taken care of. It’s just a simple, easy-to-use process through the subscription."
Your IT Should Be Unique
Our customers are all different, we all do different things — we are involved with the department of defense, we are a finance company, we are a construction company, we are retail-focused, or healthcare —each one of those businesses has a unique need for technology.
We like to focus our time, at the strategic level, on those differences.
Watch the video!
"I feel like cracking the IT nut was something that I don’t know that we were going to be able to do on our own, and we certainly wouldn’t have necessarily done it the right way.
Three words to describe Synagex I would say they are very reliable, efficient and they're honest. I would absolutely recommend them, hands down."